Exchange & Return

We want you to be satisfied with all of the purchases you make at jacejewelry.uk.com.

For items purchased on jacejewelry.uk.com, returns and exchanges are accepted within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Ring sizings are non-refundable

Unfortunately, custom designed or engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.

 

RETURNS

Sale items must be returned within 7 Days.

jacejewelry.uk.com operates a prompt ‘no quibble’ returns policy. If the size isn’t right or the colour/style not as expected and providing the items that you are returning are unworn and returned to us in a re-saleable condition within 30 days** of purchase they can be returned for an exchange or refund.

**Sale goods must be returned within 7 days of receipt.

Exchanges on Sale/Promotional goods: All postage costs for the despatch of exchanges on sale items or items received as part of a promotion will be met by you the customer.

Feel free to try bracelets and rings on for a few minutes to see if they fit.... but please do not wear them, Silver and Gold are soft metals and are easily scratched. 

We offer a first exchange free of charge* (excluding exchanges on promotional and Sale items), further exchanges will incur postage costs.

*A small charge will be applied if you wish to exchange any Gift with Purchase or Sale items.

If in doubt, please please email us with any queries and one of our friendly and helpful team will be happy to help you. Office hours are Monday-Saturday 8.30-5.30.

 

EXCHANGES

In the case where you wish to exchange part or all of your order, we will cover the cost of the first instance and add a charge at the published recorded delivery rate for any subsequent exchanges. jacejewelry.uk.com publish a sizing chart PDF to ensure the correct size of rings and bracelets is ordered. Where the new item is less expensive we will refund the difference. Where the new item is more expensive, please contact to arrange payment or tick the relevant box on the returns form.

Earrings can be exchanged or refunded for online purchases, as we will deliver these in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our fantastic returns and exchanges policy. We will, however, not accept these items for return or exchange in the event of any visible tampering with the label or the bag, due to hygiene reasons. We are delighted to offer this additional service to our customers and we always welcome feedback on how we can continue to improve all our services. This does not affect your statutory rights.

 

 WARRANTY & REPAIRS

 

Does my PANDORA jewellery have a warranty / guarantee?

PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver and gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.

Please note that parts of wood, leather, glass and string items have a warranty of one year from date of purchase.

Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.

The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.

 

What do I do if my PANDORA jewellery is lost or stolen?

The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. General wear and tear, misuse and tarnishing are not covered under the warranty. This does not affect your statutory rights.

 

My PANDORA jewellery is damaged. What should I do?

We politely request that faulty or damaged items purchased from jacejewelry.uk.com are returned to us for the attention of our Repairs Department for assessment. We would advise that you contact us prior to returning goods for advice regarding correct postage methods.  We will keep you up to date with the progress of your repair/replacement and the item will be returned to you when the assessment/repair is complete.

 

Can my PANDORA jewellery be repaired?

This depends on the work required and will be evaluated on assessment by an approved jeweller.

PANDORA offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps. Please contact us for an estimate.

If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost.

In some circumstances it may not be possible to repair the damage caused.